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Located in Montreal, Quebec, vanille & violette offers fabulous hand-dyed yarn, one of a kind project bags and quality beaded accessories. 

Quality and Sustainability

At vanille & violette, we practice eco-responsibility. We source top-quality, natural yarn and fibres from suppliers who support animal and environmental welfare. We use resources responsibly, minizing waste. 

All yarn is dyed by me, in small batches of five to ten skeins at a time. Project bags are hand sewn by me using top quality designer fabrics. I also bead all of our accessories using Japanese Miyuki beads. 

I take great pride in the uniqueness and quality of my products. 

Consistency is key when dyeing batches of yarn, but there will always be slight variations between skeins, and skeins of a same batch. This is the nature of hand-dyed yarn.

Please make sure to purchase enough yarn for your project. Sometimes there can be colour pooling with hand-dyed yarn. If you would like to avoid this, you may consider alternating skeins every couple of rows. 

Refunds 

I want you to love my products as much as I do. Should you not be satisfied with your purchase and wish a return, please contact me within 7 days of receiving your package. We only accept unused yarn (in original skein condition), bags and accessories in their original state/packaging. Please be advised that items not in their original selling condition will not be refunded. Buyers are responsible for return shipping, as shipping is non-refundable. 

Privacy 

All personal information (email, shipping address and credit card details) entered on our website remains confidential and is used for billing and shipping purposes only. This information will not be shared with any third parties. 

Currency & Shipping 

All prices shown are in Canadian dollars ($CAD).

Getting your orders out as quickly as possible is my priority. However, if I do not have your product in stock and I need to dye to order, I will notify you. 

Orders are processed and prepared in 1-3 days. We ship orders Monday to Friday (excluding statutory holidays). Please allow 5-7 business days for your order to be shipped from Canada. Delivery times vary based on your location. 

Canadian orders are shipped with Canada Post and include a tracking number. A confirmation email with the tracking number will be sent to you when your shipping label has been created. Please allow some time for your tracking number to become active. Domestic orders are usually delivered within 1-7 business days of shipping.

US orders are on hold for now. 

International orders (excluding Europe) are shipped with Canada Post for now with six shipping options to choose from. Delivery can take 2-4 weeks. Any taxes, duties or customs charged by your country are your (the buyer's) responsibility. 

If you believe that your package may be lost, feel free to reach out and I'll see what can be done. Unfortunately, we cannot control what happens to packages once they have been shipped. We are not responsible for lost, stolen or delayed packages.